Support

Get help fast for SKA SafeOne Vault. Explore known issues, file bug reports, or reach our corporate support team.

Corporate Support Contact us

Welcome to the support hub for SKA SafeOne Vault. This page provides quick help, FAQs, and ways to contact us.

SKA SafeOne Vault is a private, on‑device vault for cards, IDs, expenses, trips, notes, and more. It’s designed to be fast, secure, and easy to use—with printing and PDF export available to Pro users.

Get help fast

• Reordering modules: Open the top‑right App Menu → Reorder Modules.
• Printing (Pro): App Menu → Print. Preview is available to all users; export requires Pro.
• Sync: App Menu → Sync Settings. iCloud Key‑Value is the primary option.
• Settings: App Menu → Settings for themes, logs, and data management.

Contact support

• Corporate Support portal (recommended): https://www.skaglobalpartners.com/support
• Create a GitHub issue: https://github.com/skaglobal/my_cards/issues/new/choose
• Browse known issues: https://github.com/skaglobal/my_cards/issues

When filing an issue, please include:

• App version (found in Settings → About)
• iOS/iPadOS version and device model
• Steps to reproduce (screenshots or screen recording if possible)

Frequently asked questions

Is my data private?

Yes. Your data is stored locally in an encrypted store. The encryption key is held securely by the system (Keychain/Secure Enclave). We do not collect analytics and do not show ads.

Do I need to sign in?

No. You can use the app entirely offline. Sync is optional and can be enabled in Settings.

How does printing work?

Printing and PDF export are Pro features. You can preview all printable sections (Finance, Expenses, IDs, Education, Property, Cars, Travel, Todos, Notes). Exporting or sharing the PDF requires an active Pro subscription.

I purchased Pro. How do I restore it?

Open App Menu → Settings → Restore Purchases.

Can I reorder modules?

Yes. Open the top‑right App Menu → Reorder Modules, then drag items into your preferred order.

How do I delete my data?

From Settings → Reset Data you can selectively remove data. You can also uninstall the app to remove all local data. If you enabled sync, disable it first if you don’t want future restores.

How do I request a refund?

Subscriptions and purchases are managed by Apple. Please visit https://reportaproblem.apple.com/ and follow Apple’s refund process.

Troubleshooting tips

• Menu not opening or dismissing: Force‑close and reopen the app. Make sure you’re on the latest version from the App Store.
• Printing fails or is blank: Try toggling light/dark mode, ensure Pro is active, and re‑generate the preview.
• Sync not updating: Ensure iCloud is enabled for the app in system settings and you have an active internet connection.

Legal

• Standard Apple EULA applies: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
• Privacy: We do not collect analytics or share personal data. Data remains on device unless you opt‑in to sync.

If you need additional help, open a support request and we’ll get back to you.